At Johnson & Johnson Vision Care we believe supporting your practice means more than just supplying great products. We understand the issues you face and we aim to support your success from every angle. With the help of your feedback, we have developed a new programme: Support 360.
Support 360 allows us to better understand the issues you face and how we can help. Every month we will speak with hundreds of our customers, your colleagues across the region. Your valuable input informs and shapes our approach, improves existing programmes and helps us to develop new ones.
Support 360 focusses on four key areas:
Innovative products
We will continue to deliver you contact lens products that make a difference. We have heard from you that your practice growth is dependent on greater wearer satisfaction, practice loyalty and patient referrals. We will demonstrate how ACUVUE® Brand Contact Lenses can help you to achieve this in your daily work.
Professional education
We are aiming to send more practitioners than ever to THE VISION CARE INSTITUTE® so that you, the Eye Care Professional, can experience hands-on training and attend informative courses led by independent experts. Our state-of-the-art ACUVUE® Eye Health Advisor roadshows also provide the valuable support you need.
Practice support tools
Grow your practice through marketing initiatives, as well as a new staff training programme. This programme includes online training modules designed to support your staff in maximising their contact lens knowledge and increasing their communication effectiveness. Improve patient engagement and retention to your practice with these easy to manage module.
Better customer care
Whether it’s our improved delivery service or improved returns process, we’re constantly finding ways to ensure business with us is as easy as possible.
We aim to be part of a success story. Yours.
To find out more, speak to your ACUVUE® Account Manager.