Privacy policy

    Last Updated: 31 January 2023

    WELCOME

    This Site is owned by Johnson & Johnson (Middle East), Inc. (“We”) and is intended for use by Healthcare Professionals of the of the Gulf  Cooperation Council (GCC) countries (Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Kuwait and Oman). 

    We are concerned about privacy issues and want you to be familiar with how we collect, use, and disclose information.  This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Web site or Web property (including, for example, a mobile Web site or App) operated and controlled by us from which you are accessing this Privacy Policy (each, the “Site”).  By providing personal information to us or by using the Site, you agree to the terms and conditions of this Privacy Policy.

    INFORMATION COLLECTION

    Information You Provide

    Some areas of the Site may ask you to submit personal information in order for you to benefit from the specified features such as educational training, newsletter subscriptions or tips/pointers or to participate in a particular activity.  You will be informed what information is required and what information is optional.

    We may combine the information you submit with other information we have collected from you, whether on- or offline, including, for example, your purchase history.  We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Operating Companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.

    Passive Information Collection and Use

    As you navigate through a Site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

    Please read the Cookie Policy and review the Cookie Settings Panel for detailed information about cookies and other tracking technologies used on our Site. In this policy you will also find information on how to disable any cookies and tracking technologies if you do not agree with their use. If you do not disable any cookies or other tracking technologies we will infer your consent to their use.

    We and our third party service providers may passively collect and use information in a variety of ways, including: 

    Through your browser:  Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version.  We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device.

    IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

    Using pixel tags, web beacons, clear GIFs, or other similar technologies:  These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.

    Online behavioral advertising:  The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products and services when you visit the Site or other web sites or web properties across the Internet.  These vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the Site and other websites or web properties, and also place or recognize third-party cookies when you visit the Site or other sites or web properties.  They may use information about your visits to the Site and other web sites or web properties to provide advertisements about goods and services that may be of interest to you. 

    Device Information: We may collect information about your mobile device, such as a unique device identifier.

    Through our email communications: We strive to provide you personalised experience in all your engagement with us, including when we communicate with you via email. This is in line with our credo of putting the needs of the people we serve first. This means we will not send you unsolicited email. We will only send emails that are relevant to your needs and preferences. We also provide you the choice to opt-out from promotional and marketing email in such emails.

    We use various technology tools, such as cookies, tags or web beacons to automatically monitor and collect information on how you engage with our email contents to help us understand whether you have opened the email, and what contents and features in the email are of interest to you. When you engage with our email contents such as by clicking a link to a web page, or content within a document, we may collect information such as your IP address, type of browser, etc. to help us identify you so that we can personalise the contents, as well as the look and feel of the browsing experience in way that is tailored to your needs and preferences.

    HOW WE USE AND DISCLOSE INFORMATION

    We use and disclose information you provide to us as described to you at the point of collection.

    We also use information from or about you:

    • to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail alerts;
    • to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; and
    • for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.

    We may also disclose information collected through the Site:

    • to our third party service providers who provide services such as website hosting and moderating, mobile App, hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services on our behalf;
    • to our affiliates for the purposes described in this Privacy Policy; and
    • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

    In addition, we use and disclose information collected through the Site as we believe to be necessary or appropriate:  (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.  We may also use and disclose information collected through the Site in other ways, with your consent.

    We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information).  In addition, we may use and disclose information that is not in personally identifiable form for any purpose.  If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

     

    THIRD PARTY SITES AND SERVICES

    This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any App) that is available through this Site or to which this Site contains a link.  The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us or by our affiliates.

     

    Social networking and sharing tools

    On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content with friends through a number of popular social networking sites (eg  Twitter and Facebook etc).

    These sites may set cookies which can identify you as an individual when you are also logged in to their services. This means they may be collecting information about what you are doing online, including on our Sites. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.

     

    SECURITY

    We use reasonable organizational, technical, and administrative measures to protect personal information under our control.  Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the ‘Contact Us’ section below.

     

    CHOICES AND ACCESS

    Your choices regarding our use and disclosure of your personal information. We give you choices regarding our use and disclosure of your personal information for marketing purposes.  You may opt in for:

    • Receiving marketing communications from us:  If you no longer want to receive marketing communications from us on a going-forward basis, you may opt out of receiving them by contacting us via the ‘Contact Us’ address given at the bottom of this Privacy Policy.  In your response to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent.  For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address.  You may also opt out of receiving marketing communications from us by visiting the Site to update your online profile.  In addition, you may opt out of receiving marketing e-mails from us by following the unsubscribe instructions provided in any such message.
       
    • Receiving reminders from us:  If you no longer want to receive reminders from us on a going-forward basis, you may opt out of receiving them by contacting us via the ‘Contact Us’ address given at the bottom of this Privacy Policy.  In your response to us, please provide your name and the e-mail address or phone number at which you receive reminders from us. You may also opt out of receiving reminders from us by visiting the Site to update your online profile.  In addition, you may opt out of receiving reminders from us by following the unsubscribe instructions provided in any such message.

    We will seek to comply with your request(s) as soon as reasonably practicable.  Please note that if you opt out as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your information (i.e., as of the date that we implement your opt-out request).  Please also note that if you opt out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

     

    HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR PERSONAL INFORMATION

    If you would like to review, correct, update, or delete the personal information that you have provided via the Site, please send your request to the ‘Contact Us’ address given at the bottom of this Privacy Policy.  We will try to comply with your request as soon as reasonably practicable.  You may also visit the Site to update your online profile.

     

    RETENTION PERIOD

    We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

     

    USE OF SITE BY MINORS

    This Site is directed for Healthcare Professionals. It is not directed to individuals under the age of16, and we request that these individuals do not provide Personal Information through the Site.

     

    CROSS-BORDER TRANSFER

    Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, which may provide for different data protection rules than in your country.

     

    SENSITIVE INFORMATION

    Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us.  In those cases where we may request or invite you to provide sensitive information, we will do so with your express consent.

     

    UPDATES TO THIS PRIVACY POLICY

    We may change this Privacy Policy.  Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised.  Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site.  Your use of the Site following these changes means that you accept the revised Privacy Policy.

     

    CONTACT US

    If you have any questions regarding privacy and your information please contact the privacy officer by letter at:

    Administrator
    Vision Care Middle East
    Johnson & Johnson (Middle East) Inc.
    Level 4,  Building 14,   P.O Box 505080
    Mohamed Bin Rashid Academic Medical Centre,
    Healthcare City,
    Dubai,  United Arab Emirates

    Or by email at [email protected]